This website, mrsmatcha.com and the products or services offered through it are crafted, operated, and overseen by Mrs Matcha Pty Ltd (ABN 48 669 693 083), known as Mrs Matcha, “we,” “us,” or “our.”

Our unwavering commitment is to safeguard your personal information.

We diligently manage your personal data in accordance with the Australian Privacy Principles as outlined in the Privacy Act 1988 (Cth) and the General Data Protection Regulation (EU 2016/679) (GDPR), which extends across the European Union (collectively referred to as Privacy Laws). Your use of this website, purchase of products, or engagement with our services signifies your acceptance of this Privacy Policy.

This Privacy Policy elucidates our practices concerning the collection, processing, storage, utilization, disclosure, modification, and disposal of your personal information (referred to collectively as “Personal Information”), as well as avenues for raising privacy-related concerns.

Information We Collect About You

We collect and retain only the Personal Information necessary to conduct our business operations, facilitate website access, deliver products and services, and comply with legal requirements.

This information encompasses:

• Contact details (such as name, date of birth, address, phone numbers, and email)
• Interaction history with us, including product or service inquiries, orders, and purchases
• Payment and billing details
• Website usage information (including IP addresses, device information, browsing patterns, and usage statistics)
• Additional information provided by you or collected during our interactions
• Information submitted by employment applicants

We do not gather sensitive information or sensitive personal data. In case you accidentally provide sensitive information, kindly contact us for resolution.

Collection of Personal Information

Personal Information is procured through various means, including direct communication, product or service orders, website visits, online queries, and third-party sources. We undertake reasonable steps to notify you, often through collection notices, when collecting Personal Information directly from you.

Use of Your Personal Information

By providing Mrs Matcha with your Personal Information, you grant consent for its utilization as detailed in this policy. We employ and disclose this information for purposes such as:

• Providing products and services
• Addressing inquiries
• Keeping you informed about promotions, deals, events, or job opportunities
• Sharing information with Third Party Providers
• Enhancing our products, services, and website
• Managing billing and payments
• Maintaining compliance with legal obligations

Disclosure to Third Party Providers

To ensure seamless access to our products and services, we may disclose your Personal Information to related bodies corporate, service providers, contractors, agents, suppliers, and advisors. These Third Party Providers adhere to privacy standards and are chosen with care.

Security of Your Personal Information

We employ security measures to safeguard your Personal Information from unauthorized access, disclosure, alteration, and loss. We store information in secure databases on secure premises, accessible solely by authorized personnel. Despite precautions, the internet’s inherent nature entails certain risks.

Accessing and Correcting Your Personal Information

You can access and correct your Personal Information by following the steps outlined in our Privacy Policy.

Cookies

 We employ cookies to gather anonymous log and visitor behavior information, aiding in the analysis of website usage. You can adjust your computer settings to reject cookies, but this might impact specific website functions. We may also log your IP address.

Privacy Complaints

For any concerns about your Personal Information or this Privacy Policy, please contact us directly. We take privacy complaints seriously, treating them confidentially.

Changes to This Privacy Policy

We may update this Privacy Policy periodically, with changes communicated through our website. Stay updated by checking our website for the latest version of our Privacy Policy.